Refund policy

Should the product you receive be faulty, please contact us within 14 days of receiving your order at hello@fleuretours.com. We cannot accept fabric that has been cut, washed, or tampered with, and cannot provide refunds for cut fabric including excess, remnants etc.

Once you have contacted us about your faulty product we will arrange for you to post the product back to us. Please note, if the product is not faulty, the customer is responsible for all shipping costs.

Upon receipt of your product we will review and issue a refund within five (5) working days. We reserve the right to refuse issuing a refund if the product has been tampered with, washed, or altered.